Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

Advanced AI capabilities, machine learning and natural language processing technology are steering the transformation of AI contact center solutions. The rapid evolution of AI automation in healthcare ...

Some fraudsters don’t know when to stop. This call center employee has had enough of scammers trying to buy expensive items using other people’s cards, so he created a clever script to immediately get ...

FRANKLIN COUNTY, Va. (WDBJ) - With employment being a concern among young people, a new proposed Career & Technical Education Center in Rocky Mount has officially been given the green light. The ...

Welcome to ESS' Third Quarter Fiscal Year 2025 Financial Results Conference Call. Joining me on the call today from ESS are Kelly Goodman, Interim CEO; and Kate Suhadolnik, Interim CFO. Following ...

Interim CFO Suhadolnik said, "We have roughly $30 million in cash on hand, and we still do have the ability to draw the remaining $10 million from Yorkville's promissory note at our discretion." Plans ...

NASHVILLE, Tenn. (WKRN) — A Tennessee nonprofit has raised the alarm over a new plan involving the U.S. Immigration and Customs Enforcement. ICE is looking to build a “national call center” in ...

President and Chief Executive Officer Edwin Rox cited a visibility window of six to nine months in the data center market, aided by established relationships with top-tier customers. Management ...

AI-powered artificial muscles made from pliable materials are reshaping recovery, from stroke rehabilitation to prosthetic design. These machines help people regain motion, strength, and confidence. A ...

Screenshot by Emerald/Commercial Integrator. The Almo E4 Experience is, of course, a four-yearly regional event that brings together a product-packed exhibit floor, CTS RU-accredited education and ...