Many companies and organizations have in recent years cut back on the number of employees dedicated to support issues, believing that AI solutions can handle this task for more efficiently.

Verizon users today are reporting problems with their wireless voice and data services throughout the U.S. As of noon on Jan. 14, nearly 200,000 customers had reported issues with their service, ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

For years, a huge Amazon contract has been one of the few bright spots in the US Postal Service’s finances. But now the USPS plans to offer those last-mile services to additional customers to stem ...

The Maryland Public Service Commission (PSC) — in charge of regulating the states’ utility companies — called BGE to testify Wednesday on its long customer service wait times and suggested the utility ...

An email scam is abusing abusing PayPal’s "Subscriptions" billing feature to send legitimate PayPal emails that contain fake purchase notifications embedded in the Customer service URL field. Over the ...

A forensic breakdown of 12 world-class brand positioning statement examples. Learn the internal strategies that built Apple, Tesla, and Amazon. Based on your profile, your project requires a Strategic ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Three Opinion writers break down the former vice president’s book of excuses. By Michelle Cottle Carlos Lozada and Lydia Polgreen Produced by Vishakha Darbha Three Opinion writers weigh in on Kamala ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

The Black Friday Cyber Monday (BFCM) weekend is prime time for ecommerce businesses. But Black Friday is the day with the highest number of emails sent all year. And with fierce competition from ...