Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

Cloud Annual Recurring Revenue (ARR) -- $95 million, reflecting 23% year over year and 7% sequential growth, making it a key revenue driver. Total ARR -- $251 million, up 11% year over year, with ...

As health systems accelerate AI adoption, technology leaders are discovering that some of the biggest risks aren’t obvious during the vendor demo stage. At Tampa, Fla.-based Moffitt Cancer Center, one ...

For years, pundits have lamented that America no longer builds things. Bridges and roads take decades to complete, and housing construction in many places has slowed to a crawl. Governments at all ...

Customer experience used to be something tuned at the edges. Better call center scripts, nicer portals, lower prices or a new survey could make incremental improvements in consumers’ perceptions of a ...

Ladies and gentlemen, thank you for joining us, and welcome to the LendingClub Q1 2026 Earnings Conference Call. [Operator Instructions] I will now hand the conference over to Artem Nalivayko, Head of ...

WASHINGTON — Today, U.S. Department of Justice officials announced that a grand jury in Montgomery, Alabama returned an indictment against the Southern Poverty Law Center (SPLC). American Civil ...

This article was written by WTOP’s news partner Bethesda Today and republished with permission. Sign up for Bethesda Today’s free email subscription today. Private immigration detention centers will ...

Over the last several years, federal concern about genetic testing has been steadily growing. Regulators have watched Medicare Part B spending on molecular and genetic tests spike while a relatively ...

Maine is poised to freeze large data-center construction, which would make it the first state to enact such a measure as communities across the U.S. grapple with fallout from the boom in artificial ...

Artificial intelligence data centers are driving up electric bills in New Jersey and straining local resources, according to a new report. The report from New Jersey Policy Perspective, a nonpartisan ...