8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...
Omnichat unveiled Omni AI, an autonomous agentic platform. Integrated CX functions. Marketing, sales and support automated in ...
The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...
The platform pushes CRM beyond record-keeping, using AI agents to resolve cases, configure quotes and complete field tasks ...
New native integration combines Gainsight’s customer intelligence with Glean’s deep enterprise context, helping both teams and agents identify risk sooner, prepare faster, and act with greater ...
Thoma Bravo is nearing a deal to hand Medallia to its lenders. Analysts say the fallout goes well beyond one vendor's debt ...
AI budgets are approved. Pilots are launched. Vendors are selected. And yet, for the great majority of companies deploying AI ...
Google’s Data Studio revival hints at a bigger shift: analytics, AI and action are converging into one platform—leaving ...
Unified data is not enough. Brands may unify profiles and dashboards, yet still fail if teams cannot trust one live ...
AI tools are becoming the new gatekeepers of discovery, shaping buyer trust and vendor shortlists before prospects ever reach ...
AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.
Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results