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You know that moment when someone says the exact wrong thing at the exact wrong time? It’s not just awkward—it’s costly. Because as, communication expert and Exactly What to Say author Phil M. Jones ...

Quick! What’s one thing that everybody tries to avoid even when it’s absolutely necessary? That is, besides getting a root canal? It’s initiating a difficult conversation with one's partner. Starting ...

Helping professionals ask a lot of questions. Depending on one’s role, questions might be tuned to more closed ended (e.g., yes/no answers) or more open-ended (generating more detailed answer) ...

Managers and employees need to have meaningful conversations. In professional collaborations, the reluctance to engage in challenging conversations can unravel the threads that bind a team together.

It’s challenging to watch your parents get older — to see the father who taught you to play sports now struggle with stairs or to worry that the mother who once drove you to school should no longer be ...

Entering the University of Texas at Austin as a freshman in the fall of 1972, I was a Connecticut Yankee in Bevo's court. Without having any friends in place from high school, I had to connect with ...

The holiday season is often portrayed as a time of joy, family gatherings and festive cheer. However, for many, it can also be a period filled with anxiety and tension, especially when it comes to ...

We all crave genuine connections with others, but sometimes conversations stay stuck at the surface level. Making small talk is easy, but building real connections takes a different approach. Learning ...

Parents have many tough conversations with their kids. We explain to stubborn toddlers why it’s important to share their toys and talk with disappointed elementary schoolers about their feelings after ...

This holiday season as families gather, the list of potentially heated conversation topics is long. Some might choose to ignore these issues altogether in the name of keeping the peace. For those ...