Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

NPS Prism, a global leader in customer experience benchmarking, announced today the release of its first-ever Global Banking NPS Report revealing insights into checking and savings products across the ...

Improving customers’ experiences (CX) is a top priority for many organizations because investing in experience improves revenue, cost and risk. This year, the number of brands, that improved CX almost ...

Concept of high customer satisfaction, Finger pressing number ten on a Net Promoter Score (NPS) panel. Composite image between a hand photography and a 3D background. Companies bragging about their ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...

Clientshare, the company behind the world’s leading Business Reviews platform, Pulse, has launched a new CX Maturity Assessment. LONDON, UNITED KINGDOM, July 31 ...

SAN MATEO, Calif.--(BUSINESS WIRE)--Satmetrix, the Net Promoter® company and leader in customer experience programs, today released its 2010 Net Promoter Industry Benchmarks for the insurance, ...

South Korea's National Pension Service, Jeonju, will benchmark $1 billion in real estate allocations to a new FTSE Russell index. The FTSE EPRA Nareit Developed Extended Opportunities RIC 6/45 Capped ...