In the development business, there’s no excuse for a bad design. Unfortunately, you probably know developers who skip through or completely ignore the design process because they don’t understand the ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...