Business leaders who want to support digital transformations must prioritize agility and responsiveness to meet market demands. It’s also essential that they understand composability to maximize value ...

Many companies are investing heavily in flashy customer experience (CX) technology, yet customers still aren’t seeing the meaningful improvements they expect. Why? Businesses are falling into the over ...

This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Brian Kamenetzky: CIOs have long been expected to be the technical gurus of the ...

Discover the 5 essential elements to consider when investing in customer experience technology. Avoid pitfalls and scale your business successfully. In the quest to improve customer experiences, ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Companies modernizing their technology platforms should center ...

Sales automation technology has transformed how organizations connect with their customers, enabling levels of personalization and efficiency in sales operations never before possible. As these ...

LAS VEGAS and STOCKHOLM, March 18, 2025 /PRNewswire/ -- Sinch (Sinch AB (publ)) (XSTO: SINCH), which is pioneering the way the world communicates through its Digital Customer Communications Cloud, has ...

Nearly four-fifths of technology leaders think traditional customer experience (CX) technologies “will be dead” in the next three years, prompting not just a revamp, but a radical overhaul of the ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...