AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the growing ...

The parents of two Texas children are accusing a popular chatbot service of exposing minors to sexual content and hinting that one of the children should kill his parents, according to a lawsuit. The ...

Sophisticated chatbots use machine learning, natural language processing, and large-language models to handle more complex ...

Online classes are moving quickly to teach people how to use chatbots at work.