LONDON--(BUSINESS WIRE)--As part of its continued growth in the enterprise market, Zendesk, Inc. (NYSE: ZEN) today launched new collaboration and workflow tools designed to help large companies ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Zendesk on Wednesday launched Zendesk Sales Suite, giving sales teams access to a series of Zendesk tools in one product at a better price. The company also announced updates to its Support Suite for ...

As its annual Relate conference kicks off in Las Vegas, customer service specialist Zendesk has launched a raft of new products, as well as showcasing its Zendesk Resolution Platform, which it pitches ...

Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response. With the ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...