Online furniture shop Wayfair has acquired a Boston-based mobile messaging application called Trumpit, with the aim of utilizing its technology in order to expand its customer service offerings. So ...

E-Commerce home furnishings retailer Wayfair has acquired mobile messaging application Trumpit in a move geared to expand the brand’s customer service offerings, according to a report from BostInno.

The acquisition appears to mark the end of Trumpit's run as a standalone app, with downloads eclipsing the 750,000 mark. It seems like a lot of users will be left hanging and have to move onto ...

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There’s nothing that I hate more than bad customer service. I don’t know if it was always like this, but I can say that, right now, if I find a rep who is willing to be helpful and nice, that’s all it ...

Professor in the Strategy and Business Economics division at the Sauder School of Business at the University of British Columbia Unlike technical progress in transport or communication technologies, ...