Juggling customer details, remembering follow-ups, and keeping track of every interaction can be overwhelming for small ...

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Salesforce.com already sells online customer relationship management (CRM) software to almost any size company, from giant corporations to small businesses. Now it’s announcing a product aimed at ...

Customer Relationship Management systems are not accounting systems. CRM systems don’t do billing, cash receipts, disbursements or payroll. If a CRM system isn’t used, a company still continues to ...

There can be little doubt that businesses that fail to identify, generate and subsequently manage potential new customers ultimately pay a heavy price. But despite this, many small-to-medium ...

LONDON, September 20, 2010 /PRNewswire/ — A recent survey conducted byAdvanceNet – http://www.advancenet.co.za – Africa's leading simple CRM(http://www ...

At the core of customer relationship management is “who am I talking with?” In a simple SFA or CRM system, it’s obvious: you called them, or they called you. But in enterprise CRM, it’s tricky to ...