Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has ...
ShoreTel Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – these days in whatever channel the customer choses to use, whether it's ...
ShoreTel, a provider of phone systems and unified communications solutions, today released a new version of ShoreTel Enterprise Contact Center. To meet the requirements of large customers, ShoreTel ...
Company pushes well beyond inbound voice with new cloud offering, ShoreTel Connect Contact Center. Being the contact center geek that I am, my news alerts focus on the latest and greatest customer ...
"We needed a unified communications system to ensure smooth phone operations for our East and West Coast locations," said Val Ovrootsky, vice president of the $365-million credit union. "Recently we ...
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