Salesforce.com has acquired help desk service provider Assistly for approximately US$50 million, the two companies announced Wednesday. Salesforce.com chairman and CEO Marc Benioff praised Assistly’s ...

Not content to rest on its laurels after its Dreamforce conference earlier this month, Salesforce has announced it has acquired Assistly, a customer service help desk that engages with users in real ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...

Companies who have international customers can now do business in 39 additional languages and dialects at the Salesforce owned customer support service Desk.com. No, Desk.com pages don’t have a ...

Salesforce has added an application hub to its Desk.com customer support app. Stocked with more than 50 partner apps, Salesforce said the hub is designed to be a one-stop-shop for SMBs looking to ...

Today's customers have exceptionally high service expectations—even more so during the holiday rush. In fact, customer service is so important to consumers that 32 percent of surveyed holiday shoppers ...

SAN FRANCISCO, July 15, 2014 /PRNewswire/ — Salesforce.com (NYSE: CRM), the world's #1 CRM platform, today announced that DealerFire transformed its customer service to achieve a 1,262 percent return ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter. Desk.com, which ...