Good procedures and work instructions provide a way to communicate and apply consistent standards and practices within your organization. SOPs are the mechanism to document those procedures and ...

The key step in writing a Standard Operating Procedure (SOP) is making the decision to DO IT! Then write down the TOP THREE FRUSTRATIONS in your business. In other words, those problems with job and ...

An overall SOP that covers all aspects of your business – from meeting and greeting to taking orders and processing payments – can be a means to satisfy customers on time, the same way, every time.