In 2012, Craig Goodliffe needed an assistant to help him run his real estate and consulting businesses in Ogden, Utah. He posted a local ad for the job, but got a reply from a woman, Daphne, in the ...

You are visiting an office in Texas and need immediate help with a computer application. Because of the problem’s complexity, you figure a phone call won’t resolve the issue. You need a live visit ...

Innovation and power generation have always gone hand in hand. For almost 140 years, the industry has evolved through a steady stream of emerging technologies, shifting policies, infrastructure ...

Like so many industries, field service has seen sweeping change over the past year due to COVID-19. But unlike other industries, field service was already at a serious inflection point when the ...

Enterprise AR glasses are transforming industrial operations by overlaying digital schematics onto physical machinery, reducing field service times by up to 40%. Remote assistance tech allows ...

IMINT Image Intelligence AB has launched Vidhance for Remote Assistance, a new suite of subscription-based tools designed to transform the quality of video content captured by remote assistance ...

DLR is researching how connected and automated vehicles can be supported by a human remote assistant in the future. The scientists are investigating how its workplace can be designed and how it can be ...