When an orthopedic surgeon demanded very generous compensation, the hospital weighed its clinical and business needs against the compliance risks. It had to act fast, because the orthopedic surgeon ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

Each year many hospitals lose millions of dollars due to denied or rejected claims, with especially significant lost opportunity from outpatient infusion claims. These denials and rejections are often ...

In May, when I learned about the strategic leadership frameworks VUCA (volatility, uncertainty, complexity, ambiguity) and VUCA Prime (vision, understanding, clarity, agility) that are often used in ...

One of our healthcare system’s biggest challenges is moving beyond the current break-and-fix model, where physicians’ hands are tied until abnormalities arise. Only when an illness or condition ...

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Deep learning (DL) is an advanced subset of machine learning (ML), which is behind some of ...

Under the predominant clinical medical model, we have become accustomed to treating symptoms rather than managing, preventing or curing. Modern medicine is dependent on fragmented, retrospective data, ...