Years ago I did business with an Atlanta soft drink giant. That is to say I printed for them. I spent hours, daily, on their campus. I never left their offices without new work to do. One day I ...

In blunt terms, the absolute worst thing you can do to compete is sell technology. It not only doesn't make sense, it can and is costing you margin—lots of margin. The reason is simple. When you ...

Problems continuously arise in organizational life, making problem-solving an essential skill for leaders. Leaders who are good at tackling conundrums are likely to be more effective at overcoming ...

Often leaders will think they are driving a problem-solving culture by insistent, or even just encouraging, team members to utilize the tools and templates of problem-solving. However, most ...