Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

Healthcare: try to name a sector in which the importance of process excellence is higher. You’ll struggle. Every decision, every action, every allocation of personnel or resources has a direct impact ...

New real-time mapping project provides full visibility of operations, uncovering an opportunity to reduce manual workload by up to 50% The project brought together over 80 stakeholders to document how ...

Handling sensitive patient data is a critical responsibility for organizations involved in clinical trials. To meet regulatory requirements, many rely on SDTM mapping—a process that converts raw ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have ...

Every healthcare provider, pharmacist and patient in the U.S. dreads saying or hearing the words, “You’ll need prior authorization for that.” Prior authorization is a bottleneck that slows down care, ...