Content moderation is changing the way we speak to each other, for better or worse. On TikTok, we say "le dollar bean" instead of "lesbian" because of a perceived ban on the word; we refer to suicide ...

How Trump’s executive order on online free speech could upend content moderation Will Oremus, tech news analysis writer for The Washington Post, says conservative lawmakers have always viewed ...

Two state laws that could upend the way social media companies handle content moderation are still in limbo after a Supreme Court ruling sent the challenges back to lower courts, vacating previous ...

Cecilia Munthe is director of customer experience at Star Stable, and Mari-Sanna Paukkeri is CEO and co-founder of Utopia Analytics Every game publisher will have some level of moderation in place if ...

Q. You might think this isn’t from a teen, but I really am 16. And my mom didn’t tell me to ask you! I think I’m spending too much time online. I feel like it’s a rabbit hole I sink into, going from ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Big tech platforms often present content moderation as a seamless, tech‑driven system. But human labor, often outsourced to countries such as India and the Philippines, plays a pivotal role in making ...

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IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global customer experience (CX) provider, has been identified as a Leader in NelsonHall’s 2021 NEAT vendor evaluation for Social Media CX Services for ...