In the world of library tech, the term knowledge base (KB) has developed a specialized meaning relating to the management and discovery of e-content. I’m an advocate for defining the KB as broadly as ...

(1) The most common occurrence of the term is the vendor's technical support section on its website. The knowledge base includes a repository of articles and a search capability. In many cases, the ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

A knowledge graph provides the associations between resources in a potentially complex information space. There is an intriguing fallacy (what I call the disconnected data fallacy) that seems ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...