The Institute of Internal Auditors has updated its Three Lines of Defense Model to emphasize more active forms of risk management and governance that go beyond merely defensive moves by the internal ...

Forbes contributors publish independent expert analyses and insights. I cover the intersection of people, risk, leadership and performance. As AI continues to proliferate in its adoption across ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

When it comes to customer service, many vastly different elements, from employees to computer software, come into play. Each of these pieces can probably work in isolation, but they function much ...