In 2026, enterprises will be expected to automate processes that involve judgment, negotiation, compliance interpretation, ...

In preparing some EMA research papers, I recently spoke with various enterprises about how they are automating their IT systems management, and the benefits they experienced. Several enterprises ...

A strategic layer defines business outcomes, prioritizes automation opportunities, establishes value metrics, and aligns initiatives with regulatory and ethical expectations. A governance layer ...

With the rise of cloud services and virtualized networks that require swift and complex provisioning, IT process automation is key to helping IT teams deliver services with improved security, ...

Robot technology is often associated with dangerous, dirty or dull work. Robotic process automation (RPA) takes that concept into the digital world. As a software tool, RPA sets out to free human ...

The automation of IT tasks is a crucial priority for IT departments short on staff and long on workloads. Not only can automation relieve administrative burden, but it can also help ensure the ...