A lot of organizations like to say publicly that “the client comes first.” It’s the right thing to say. It’s the easy thing to say. But using that statement to guide the way your organization operates ...

Traditionally, organizational structure has always been in the form of a hierarchy. Such a structure focuses on leading the masses as the way to run an organization. There is a chain of command, ...

Stuff.co.nz also introduced a sentiment tracker, which found it’s not “just kittens and sports” that make people happy — “really good analysis” does too. —LO ...

Over the past several years, I have written articles and lectured on numerous occasions about effective leadership and management systems. There’s inherently one important idea always floating in the ...