LANDSTUHL, Germany – Maya Angelou once said, “You may not control all the events that happen to you, but you can decide not to be reduced by them.” This sentiment was put to the test on approximately ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...

The inclusive education competence of educators is crucial for the high-quality development of preschool inclusive education. Currently, the unsatisfactory effectiveness of in-service training for ...

In-service training is best for the workforce and industry, writes Alan Ackroyd The government is taking the wrong approach by teaching vocational qualifications in the classroom (Editorial, 15 March) ...