Industry watchers and IT managers say implementing the best practices laid out in ITIL can streamline IT operations and reduce costs, lower risk, and ensure that enterprisewide security policies are ...

IT Process Institute CEO Scott Allridge has cybersecurity advice for healthcare executives: Consider ITIL, the framework formerly known as the Information Technology Infrastructure Library. “Following ...

After the IT department at Raymond James Financial Inc. implemented best practices from the IT Infrastructure Library (ITIL), the number of calls to the company’s help desk dropped as much as 25% ...

Global best practices training and certification provider Axelos will be rolling out a new cyber security and Agile project management skills program to its portfolio by the second half of this year.

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

The Information Technology Infrastructure Library Volume 3 is a growing body of knowledge; the library strengthens and extends the body of knowledge to cover new challenges and opportunities ...

Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes. ITIL-based ...