Households are at risk of overpaying on their energy bills if their smart meters are faulty or wired incorrectly. Customers ...

It took over a week, but Sue Sanders finally got Xcel Energy to send a contractor to repair a part broken by a contractor attempting to replace a smart meter. Sanders was initially informed by an Xcel ...

They’re called smart meters. And both Con Edison and NYSEG utility companies say they are a way for customers to keep watch on energy use and to save money. Con Edison said on its website it has ...

KPRC 2 Investigative reporter Amy Davis uncovered billing problems in a years-long investigation. She explains who will get the new meters and what it means for customers’ water bills. The $8.5 ...

Many British Gas smart meter customers say they are still unable to track their energy usage, with some complaining they've been unable to check consumption regularly on the firm's app, website and in ...