Organisational friction’, is a major deterrent for success and manifests itself through poor decision making, lack of agility, low levels of innovation and productivity. Successful companies need to ...

These days, most people are aware of both the buzz and consternation that has accompanied any discussion of artificial intelligence (AI) within recent months. Like any technology, AI has a learning ...

Over the long weekend, I read The Friction Project, a new book out from two of my favorite business school professors, Robert Sutton and Huggy Rao of Stanford. They spent seven years working with ...

Kelly welcomes the great Bob Sutton back to the podcast. Professor Emeritus at Stanford, Bob has a new book out called “The Friction Project” which he co-wrote with Huggy Rao.

Friction keeps the system moving. MIT’s research shows that 5% of GenAI pilots succeed by embracing resistance, both human and organizational, as well as technical, as the crucible of adaptation and ...

Originally published by Bob Sutton on LinkedIn: The FRICTION Podcast: A New Season! My co-conspirator Huggy Rao and I are knee-deep into "The Friction Project." We are studying the causes and cures ...

Our seven-year project taught us that a bedrock belief of friction fixers is that if we focus on what to make easier and faster and what to make harder and slower, life will be better for workers and ...