New employees have a lot to learn. Your timekeeping system, formal and informal codes of conduct and even where to find the bathroom are all common first-day issues. On-the-job training is a must, so ...

A training strategy is designed to achieve an educational goal, such as teaching a new skill or updating employees on changes to company policy. Creating training strategies delivers focused ...

After spending one year of research into every aspect of the Apple Retail Store for my book, The Apple Experience, there’s very little new information that surprises me. However, sometimes people leak ...