There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

Today's customer journey requires interacting with users across multiple touchpoints. Purpose-built AI can help streamline customer touchpoints and history to help meet CX expectations. NICE offers ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

The updated model strengthens ownership, allowing for more proactive engagement, relationships, and a dedicated partner focused on long-term value and outcomes ...

When customers call us for support — especially in the case of an emergency, such as an accident, home damage, or property loss — we want to do everything possible to resolve their request quickly. At ...

As Caylent's VP of Customer Solutions, Mark Olson leads a team that's entrusted with envisioning and proposing solutions to an infinite variety of client needs. He's passionate about helping clients ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

IWCO Direct, a leading provider of data-driven performance marketing solutions, announced Dave Ciocchi has joined the company as Senior Vice President of Sales and Customer Solutions. Ciocchi is an ...

Due to a rise in demand created by the growth in always-on e-commerce and the need to manage an increasing number of SKUs, many companies are facing obstacles to their ability to both grow and meet ...

Prudential Retirement names Christine Lange head of Customer Solutions Lange, a transformational leader, will have strong focus on bringing new digital solutions to market, driving financial wellness ...

CEDAR FALLS, Iowa, Oct. 23, 2025 (GLOBE NEWSWIRE) -- CBE Customer Solutions is honored to be recognized as one of 31 winners in the Outsourcing Impact Review (OIR) 2025 Awards , presented by Outsource ...