Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Delta Air Lines is taking the brunt of the number of delays and cancellations after the global IT outage over the weekend. Now, its customer service problems are frustrating even the most loyal Delta ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

(NNPA Newswire) – American Airlines continues to suffer a string of customer service problems, including severe charges of racial discrimination, sparking worldwide condemnation and a rethinking of ...

Rashaad Bajwa is the CEO of Integris, a premium, IT managed service provider serving small- and mid-sized companies nationwide. Since the 1970s, we’ve seen staggering increases in transformation ...

WITH WHAT TO WATCH FOR TONIGHT. TROUBLES, TRACKING FRAUD, UNANSWERED CALLS AND FRUSTRATED CALIFORNIANS TODAY, FOR THE FIRST TIME, WE’RE GETTING ANSWERS ABOUT WHAT HAPPENED WITH THAT MIDDLE CLASS TAX ...

Social Security Administration Commissioner Martin O’Malley has been on the job for over 100 days, and now the public has the opportunity to follow along with his work against stated agency goals on ...