Social media is an indispensable marketing tool for modern businesses to provide customer service around the clock. Using Facebook or Twitter is a highly effective method of resolving or engaging with ...

Providing exceptional customer service can be tricky. The easiest way to deal with difficult customer inquiries is to keep the customer in the dark until you have a satisfactory resolution. That way, ...

Customer service is best described as the never-ending pursuit of excellence to keep customers so satisfied that they tell others of the way they were treated in your place of business. Is that the ...

Target has a new customer service policy that is making people uncomfortable.. Not because it’s impolite or rude in any way. Standing there talking to strangers can feel like forced social interaction ...

FOX 5 NY's Teresa Priolo reports from Clifton, New Jersey to recount Target's new customer service policy, encouraging workers to smile at and make eye contact with customers.