Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

Differentiating your company from the competition can be fairly straightforward. Your customers simply ask that you deliver the right product, at the right price, at the right time, at the right place ...

If you have been in the business world for more than 30 days, you probably realize that having high quality products at competitive prices is no longer a differentiator. It's become the price of entry ...

Diverse Male and Female Warehouse Inventory Managers Talking, Using Laptop Computer and Checking Retail Stock. Rows of Shelves Full of Cardboard Box Packages in the Background. Reliable supply chain ...

As companies continue to figure out the best ways to meet consumers’ evolving demands and expectations, customer service has become a focal point of supply chain operations. Technological innovations ...

Description: In this webinar, you’ll find out why forward-thinking supply chain leaders are turning to customer service automation to create the conditions necessary to harmonize all the people, ...

Editor’s note: Leadership Lens, appearing online at scmr.com on the second Tuesday of each month, offers insight into leadership issues and how to address them. If you are interested in future topics, ...

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...