Queuing techniques are systems put in place to serve customers in an orderly manner. Queuing techniques prevent chaos in customer service by ensuring the company can serve one at a time, on an ...

COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...

We live in a data-driven age, and nowhere is data more important for your business than in your ability to know your customers. For brick-and-mortar locations, gathering the insights needed to deliver ...

Retrial queueing systems represent a class of models in which arriving customers, upon encountering a busy or unavailable server, enter a virtual waiting room—commonly referred to as an orbit—to ...

The Montgomery County Tax Office has implemented a new system that will allow customers to secure a place in line. “I am excited to introduce a customer queuing system as our newest enhancement in our ...

The Bloomberg Managed Services (BMS) group is focused on providing easy-to-adopt self-service infrastructure building blocks that the company’s thousands of application developers then rely upon to ...