Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Every business owner knows what it’s like to work with a customer who’s a PITA — a pain in the ass, that is. Many will tell you that there’s nothing better than finishing off a project with an ...

Downward slanting sales. Check. A depleted customer base. Check. Constant stress, worry, and handwringing. Check, Check, Check! If these symptoms are all too familiar, then it’s likely your store is ...

A ton of research has been conducted over the years on how businesses can best develop relationships with their customers. Most companies aim to keep as many of their customers happy for as long as ...

When Web-based self-service is good, it’s really good. Customer satisfaction soars and call center costs plummet as customers answer their own questions, enter their own credit card numbers and change ...

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