In its report, "Predicts 2017: Artificial Intelligence," Gartner pegged the number of inquiries about artificial intelligence (AI) through three quarters of 2016 at approximately 2,200. Compare this ...

One of the most significant communications lessons I’ve learned working at a business-to-business (B2B) software company is that our customers are a lot more interesting than we are. It’s the truth.

How leading companies like Ulta Beauty and Liberty London are harnessing AI to enhance customer experience, from personalization to efficiency. Customer experience (CX) teams are implementing ...

Part of the marketing playbook for value-based selling is the use of customer case studies to provide references and proof of value for a product, service, or software solution. This is what customer ...

There’s a lot of buzz in the business world about customer experience – how it’s the key to combating commoditization, securing sustainable competitive advantage, and achieving market dominance. But ...