Role playing can be a very effective way to help employees learn how to deal with various types of conflict. By acting out their responses in a relatively risk-free environment, employees can test ...

NORWICH — Screaming hysterically, a young man paces in an alley and holds a knife to his throat as a pair of Norwich Police Department officers stand a dozen feet away, trying to communicate with him ...

Eileen F. Babbitt is Professor of International Conflict Management Practice and Director of the International Negotiation and Conflict Resolution Program at the Fletcher School of Law and Diplomacy ...

As the TV show character Ted Lasso once famously quipped, “Be curious, not judgmental.” It’s in this spirit that staff members from Dental Health Activity in Fort Jackson, South Carolina, learned how ...

Forbes contributors publish independent expert analyses and insights. Anna Shields, organizational conflict and workplace mediation expert. Conflict resolution has been on the organizational agenda ...

Training in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to resolve problems. When ...