Avaya wants to simplify and enhance the way it interacts with customers and partners. To accomplish that, it has launched a business transformation project to standardize and streamline its core ...

The global digital economy continues to grow rapidly. By 2027, global digital transformation spending is set to reach $3.9 trillion U.S. Salesforce describes it as “the process of using digital ...

Data transformation is at the core of every digital business transformation. With most companies, the complexity and importance of data are often underestimated, leading to project delays and unmet ...

In today’s fast-paced world, businesses face a perfect storm: rising customer expectations, talent shortages, and economic ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...