Recognition highlights Stratus' industry-leading responsiveness, satisfaction, and customer loyalty for the second ...

Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO of Avaya, presented the first keynote at Voiceon ...

Call centers are having trouble meeting consumer expectations, and they're also challenging for enterprises to sustain amid a shortage of workers and rising labor costs. Since the start of the ...

In today’s fast-moving business environment, effective communication has become a meaningful competitive advantage. However, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Three studies examine how consumers, enterprises, and marketers are changing communication expectations in a hybrid print and digital world. FAIRFIELD, N.J., Dec. 9, 2025 /PRNewswire-PRWeb/ -- ...

“Improving customer loyalty” has been the call center charter since its inception. But as economic and regulatory pressures continue to squeeze the marketing enterprise, the need to ensure customer ...