James has more than a decade of experience as a tech journalist, writer and editor, and served as Editor in Chief of TechForge Media between 2017 and 2021. James was named as one of the top 20 UK ...

As flexible work environments become the norm and hybrid learning continues to grow in popularity, many colleges and universities have embraced cloud-based collaboration tools to enhance communication ...

The shift to remote and hybrid learning in higher education has understandably generated a lot of conversation about the how and why of video adoption for remote learning. Telephony is following suit.

Telephony was among the first communication platforms to be used and has been around for nearly 150 years. For most of this time, it existed as traditional hard-wired, exchange based technology. Over ...

Telephony technology continues to iterate, yet voice remains foundational for conversations and provides immeasurable value to businesses by making communications clear and efficient. This remains as ...

In addition to doing away with bulky hardware and unnecessary wiring, cloud phone systems also come with features like auto attendant tools and AI-powered call recaps. — Getty Images/Maskot Despite ...

Major telecommunications carriers are phasing out “POTS” — the copper-wire, analog “plain old telephone system” many businesses still use. And with CDC data showing that only about 23 percent of U.S.

Hiya, the leading call performance management cloud, announced that its real-time spam and fraud detection service Hiya Protect has been successfully tested by Nokia ’s cloud-native Telephony ...

COLOMBES, France--(BUSINESS WIRE)--Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions tailored to customers' industries, is proud to announce that its ...

After costs began escalating, the British Medical Association's (BMA) General Practitioners Committee has called for a pause on National Health Service (NHS) England's planned move to cloud-based ...

Today the world’s largest provider of VoiceXML hosting, Orlando based Voxeo Inc., announced its plans to fully open source the technology stack that drives their Tropo.com offering. Here at The Next ...

Wes Cooper, director of IT for Benbrook, Texas, would like to get rid of his city’s phone handsets. “We weren’t going to buy any phones. We were going to run it all through computers,” Cooper said ...