Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Other benefits include scaling support without growing head count and reduced cost to serve, according to an Intercom survey.

David Pogue is a six-time Emmy winner for his stories on "CBS Sunday Morning," where he's been a correspondent since 2002. Pogue hosts the CBS News podcast "Unsung Science." He's also a New York Times ...

The cost of engaging a company for legal services or products is a substantial investment for the client. They expect—and deserve—a premium return. Throughout the 11-article "Lift Your Sales" series, ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Law firms must adapt to survive in a rapidly changing legal landscape driven by technology and competition. The rising expectations of clients and evolving markets are pushing firms to explore or ...

The PNC Financial Services Group, Inc.'s PNC wealth management arm, PNC Wealth Management, has introduced PNC Premier Client, an integrated banking and investment experience designed for emerging and ...

Grief and loss of some kind is almost always present in our lives. In my previous two articles for WealthManagement.com, you learned about relationship loss and intra-psychic loss. Now we turn to ...

Good customer service can drive billions in new revenue across industries. That’s according to a recently released report from Forrester titled Money on the Table: Proof that Customer Service Drives ...

Many therapists are struggling to support clients during this time due to ongoing fears and anxiety Source: Claudio Henrique Claudio/ Pixabay Many therapists are grappling with how to address current ...