A child in Texas was 9 years old when she first used the chatbot service Character.AI. It exposed her to "hypersexualized content," causing her to develop "sexualized behaviors prematurely." A chatbot ...

Sophisticated chatbots use machine learning, natural language processing, and large-language models to handle more complex ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Online classes are moving quickly to teach people how to use chatbots at work.

AI tools are spreading across offices, but an employee survey suggests they are far from becoming a daily work habit, even as ...