Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Jennifer Simonson has spent more than 20 years writing for newspapers, magazines and websites. Her journalism career started in a Denver-area city council building as a government newspaper reporter.