It's a shame that customer service doesn't always get the respect and attention it deserves because it's among the most important ingredients in any business's success. There's no better marketing ...

Travelers are lashing out at airlines for poor customer service after this week’s storm on the East Coast left thousands stranded and unable to get through to reservation agents. Travelers are ...

Good customer service seems like common sense for businesses. But how valuable is it really? John Mitchell is President of Applied Marketing Science, a market research and consulting firm focusing on ...